FAQs for Clients
Q I heard this program talks about suicide and self-harm. I don’t cut or have suicidal thoughts. Is this program going to help me?
A It is true that many of our clients struggle with self harm and suicidal ideation. While sometimes participants may bring up that they are struggling with one of these two things, this is not the focus. The focus is on mindfulness, regulating emotions, and coping with distress. Facilitators work with people to help them look at the situations/emotions/thoughts/body sensations that are leading to life-interfering behaviors.
Q Do we need to attend all of the sessions each week?
A Yes. There is a correlation between amount of improvement and attendance; clients who attend more have a more successful outcome. We want you to get the most out of this program that you can, and attendance is a necessary component.
Q Do I really need to print out all of the handouts?
A Yes- we encourage (beg you, really) to print out everything prior to the start of the program. We provide you with a binder. We ask you to print everything out and organize it within the binder. This helps you be prepared and come ready to sessions.
Q I am not sure I want an online program. Do you offer anything in person?
A We do not. All of our programming is intentionally virtual so that people throughout ME and NH can participate. Our staff are skilled at engaging clients via zoom, text and email. Our goal of addressing skill-building through repetition is well met using virtual service delivery so that clients can meet with a team member 2-3 x/day every day.
Q I don’t want to keep my camera on in group sessions. Do I have to?
A Yes. Cameras need to be on during all services so that staff can both make sure you are ok and participating, as well as ensure privacy and confidentiality by making sure there are no other people in the room during sessions.
Q I am going on vacation during the 12 weeks of the program. Can I make up the week at the end?
A Unfortunately, no. If you go on vacation during a week of your 12 week program, you will miss that week of sessions and they cannot be made up at the end. You will not be charged for this week.
Q How does insurance work for your program?
A That is a complex question, and depends upon what type of insurance plan you are covered under.
For most insurance plans, we obtain prior authorization after the intake session. This is true whether we are in network (Anthem) or out of network and requesting a single case agreement (sometimes called an out of network exception). Sometimes this process is quick (can be done in one phone call) and sometimes it entails a series of phone calls/form submissions that can take up to 14 days. Please reach out to us with specific questions.
Q If insurance doesn’t cover the program, will we be changed for the cost of the intake and commitment sessions?
A No, you will not be billed for the intake and commitment sessions if your insurance does not agree to pay for the program.